What are the Alpine Spa hours?

The current official Alpine Spa page publishes daily opening hours of 8am–8pm. The gym is separately listed as open 24 hours.

When can children use the pools?

Under-16s may use the level-two pool area with an adult from 9am–12pm and 5pm–7pm. Hollywood Pool allows them with an adult from 10am–7pm, June–September.

Can children use the saunas or gym?

No. The current Kids Policy restricts the level-one sauna and hydrothermal area and the fitness facilities to guests aged 16 and over.

How many pools are at the spa?

The house markets five pools. One facility card groups an eco pool with hot and cold plunges, so those components are not counted as three additional headline pools.

Is Alpine Spa access always included?

No universal resort-wide promise is published. Access depends on the chosen hotel, residence and offer; the Mountain View Residence explicitly includes it while the Lake View Residence card does not.

What is inside a private spa suite?

The private suite page lists a private sauna, Jacuzzi, treatment room and lounge with Lake Lucerne views. It does not publish a base capacity or included treatment.

When is CASCAS Salons open?

CASCAS publishes Tuesday and Friday 11am–7pm and Saturday and Sunday 10am–4pm. No Monday, Wednesday or Thursday hours are listed.

Ultra-LuxuryCountryside

Lake Lucerne, Switzerland

211 rooms and suites across The Contemporary and The Heritage

Lake Lucerne, Switzerland

Spa & Wellness

Bürgenstock Hotel & Alpine Spa Spa & Wellness

Name: Bürgenstock Hotel & Alpine Spa
Address: Lake Lucerne, Switzerland

Bürgenstock Alpine Spa spans 10,000 square metres and opens from 8am–8pm. The house describes five pools, while the facility list names the heated 35°C outdoor infinity pool, indoor pool, Hollywood Pool, Floating Pool and a Cold Pools group containing a 10–14°C eco pool plus 35°C hot and 16°C cold plunges; the grouped wording should not be recast as eight pools. Other published facilities include four lake-view saunas, hammam or Alpine steam bath, relaxation and silent areas, 13 treatment rooms, a 200-square-metre gym open 24 hours, Beauty Lounge, Boutique and CASCAS Salons. Children under 16 may use the level-two pool area only with an adult from 9am–12pm and 5pm–7pm; the outdoor Hollywood Pool and garden allow under-16s with an adult from 10am–7pm, June–September. Level-one sauna and hydrothermal areas and fitness are 16+ only. Recording devices are limited to the specified family and photography pool times. Part of the wellness area is a nude zone. Treatments and private spa arrangements require separate booking; spa inclusion depends on the booked hotel, residence and rate rather than applying automatically to every resort stay.

8am–8pmOpen 8am–8pm. Under-16s are limited to the level-two pool area with an adult from 9am–12pm and 5pm–7pm, plus the Hollywood Pool and garden from 10am–7pm in June–September. Level-one sauna and hydrothermal areas and fitness are 16+ only. Access inclusion depends on the booked accommodation and offer.

Facilities

Five pools as described by the house, including the heated outdoor infinity pool, indoor pool, Hollywood Pool, Floating Pool and grouped cold-pool facilities
Four lake-view saunas, hammam or Alpine steam bath, relaxation and silent areas
Thirteen treatment rooms plus three private spa suites named in current resort press material
Two-hundred-square-metre gym open 24 hours and group sessions
Alpine Spa Beauty Lounge, Alpine Spa Boutique and CASCAS Salons

Signature Treatment

The house publishes three complimentary self-guided Hydrothermal Journeys—Relax, Regenerate and Activate—lasting 60–130 minutes depending on the route and preference, subject to the guest's spa access.

Bürgenstock Hotel & Alpine Spa spa FAQ

What are the Alpine Spa hours?: The current official Alpine Spa page publishes daily opening hours of 8am–8pm. The gym is separately listed as open 24 hours.
When can children use the pools?: Under-16s may use the level-two pool area with an adult from 9am–12pm and 5pm–7pm. Hollywood Pool allows them with an adult from 10am–7pm, June–September.
Can children use the saunas or gym?: No. The current Kids Policy restricts the level-one sauna and hydrothermal area and the fitness facilities to guests aged 16 and over.
How many pools are at the spa?: The house markets five pools. One facility card groups an eco pool with hot and cold plunges, so those components are not counted as three additional headline pools.
Is Alpine Spa access always included?: No universal resort-wide promise is published. Access depends on the chosen hotel, residence and offer; the Mountain View Residence explicitly includes it while the Lake View Residence card does not.
What is inside a private spa suite?: The private suite page lists a private sauna, Jacuzzi, treatment room and lounge with Lake Lucerne views. It does not publish a base capacity or included treatment.
When is CASCAS Salons open?: CASCAS publishes Tuesday and Friday 11am–7pm and Saturday and Sunday 10am–4pm. No Monday, Wednesday or Thursday hours are listed.

Reviewed by Hotel Flock · Last updated August 2026