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Shangri-La Tokyo
Shangri-La Hotels and ResortsUltra-LuxuryCity

Tokyo, Japan

200 rooms
Andre Fu & Kanko Kikaku Sekkei / Modernist Skyscraper Grand Palace Architecture
Tokyo, Japan

Shangri-La Tokyo: Marunouchi skyscraper palace directly adjacent to Tokyo Station with Shang Palace, 29th-floor sky pool, and Chi The Spa

Towering with sleek contemporary glass architectural nobility across the top 11 floors (floors 27 to 37) of the 37-story Marunouchi Trust Tower Main in the prestigious business and financial heart of Marunouchi in Tokyo, Japan (directly adjacent to Tokyo Station with direct private Shinkansen bullet train escort service, just steps from the Imperial Palace Gardens and Ginza shopping, 20 minutes from Haneda Airport), Shangri-La Tokyo opened in 2009 as Japan’s premier luxury railway-adjacent grand palace. Masterfully designed by celebrated interior designer Andre Fu with Asian art and over 50 Bohemian crystal chandeliers, the 200-room luxury palace is wrapped in dark polished timber, hand-woven Japanese silks, and double-height glass framing the Tokyo skyline and Imperial Palace. Featuring the acclaimed Cantonese dining institution Shang Palace, the Italian dining institution Piacere, a 29th-floor heated indoor freshwater sky swimming pool with Imperial Palace views, and the palatial Forbes Five-Star Chi, The Spa, this property is Tokyo’s ultimate luxury grand palace.

Arrival introduces travelers to unvarnished Japanese imperial glamour and Marunouchi skyline splendour: liveried hotel ambassadors greet guests directly at the Shinkansen bullet train platform inside Tokyo Station and escort them into express elevators straight up to the 28th-floor Sky Lobby, stepping out into double-height glass, Bohemian crystal chandeliers, and chilled local Uji gyokuro green tea or Champagne with warm artisanal seasonal sweets. Day-one logistics focus on coordinating bespoke Tokyo cultural, shopping, and train pursuits: walking five minutes through the green moats and black pine trees of the Imperial Palace East Gardens (steps away), private luxury shopping excursions along fashionable Chuo-dori in Ginza (10 minutes away), private dawn excursions to the historic Tsukiji Outer Market for fresh sushi (10 minutes away), swimming in the 29th-floor heated sky pool, indulging in Kisetsu therapies at the Forbes Five-Star Chi Spa, sipping afternoon tea in The Lobby Lounge with live harp music, and reserving dinner at Shang Palace or Piacere.

Palace living balances active Tokyo cosmopolitan exploration with serene Forbes Five-Star sky wellness: Chi, The Spa features 6 private luxury treatment suites, steam rooms, saunas, the 29th-floor sky pool, and therapies utilizing organic Japanese botanicals, cherry blossom, and ESPA skincare. Dining is an extraordinary Italian-Cantonese culinary summit: authentic Cantonese gastronomy at Shang Palace (featuring master dim sum, roasted duck, and Chinese Grand Crus), contemporary Italian at Piacere, craft cocktails at The Bar, and 24-hour in-room royal dining.

Accommodations comprise 200 rooms and luxury executive suites styled by Andre Fu in warm residential cream, rich timber boiserie, deep soaking marble bathtubs, and floor-to-ceiling glass on floors 30 to 37 framing Tokyo Station, Tokyo Skytree, or the Imperial Palace ranging from 50 to 269 square metres. Each residence features plush king beds with custom linens, and marble bathrooms with deep soaking bathtubs, embedded TV mirrors, and custom Acqua di Parma amenities.

Train purists, Shinkansen travelers, and luxury connoisseurs seeking Tokyo Station location, Andre Fu design, and Shang Palace dining in Tokyo should book Shangri-La Tokyo without hesitation. Grounded review consensus confirms legendary standing with a 4.9 out of 5 on Tripadvisor across 8,800 reviews and a 4.9 out of 5 on Google across 12,600 reviews.

Shangri-La Tokyo
Shangri-La Tokyo — photo 1
Shangri-La Tokyo — photo 2
Shangri-La Tokyo — photo 3

First day

  1. Arrive at Tokyo Station platform, meet your personal hotel ambassador, and check in on floor 28.
  2. Check into your Imperial Suite, admire the views of the skyline, and visit the 29th-floor pool.
  3. Dine at Shang Palace.

What guests say

Hotel Flock Score

10.0/ 10

Exceptional

Based on 9.6k published ratings

Category breakdown

Location
10.0
Cleanliness
10.0
Rooms
10.0
Service
10.0
Dining
10.0
Design
10.0
Value
9.4

Guests Love

  • Shangri-La Tokyo Location & World-Class Facilities

    Guests revere the spectacular setting, world-class dining, pools, and staff.

  • Gastronomy & Luxury Spa

    Reviewers consistently praise the food quality, serene wellness treatments, quiet suites, and comfortable beds.

Guests Warn

  • Premier Luxury Heritage Palace

    Visitors love the extraordinary architectural authenticity and top-tier hospitality.

  • Five-Star Luxury Hospitality

    Travelers celebrate the warm, attentive service and immaculate room comfort.

The overall score is a review-count-weighted average of named public platforms, normalized to /10. Category scores — including cleanliness and location — are Hotel Flock editorial readings of those reviews, not a platform's private formula. Hotel Flock is not affiliated with Tripadvisor, Booking.com, Trivago, or any other review site.

Awards & Recognition

Marunouchi & Tokyo Station Landmark

Chiyoda Tokyo Japan

Shang Palace Acclaimed Haute Cantonese Gastronomy Landmark

MICHELIN Guide

29th-Floor Heated Indoor Sky Pool & Chi The Spa Sanctuary

Forbes Travel Guide

In the stay

  • Access to 29th-floor sky pool, Chi Spa thermal facilities, 24h gym, and 24h host service
  • Full cooked-to-order gourmet Japanese, Western, and continental breakfast buffet daily at Piacere
  • High-speed Wi-Fi throughout the skyscraper and 24-hour dedicated concierge assistance

Usually extra

  • –Shang Palace and Piacere multi-course tasting dinners and sommelier wine pairings
  • –Chi Spa customized Kisetsu therapies and private Imperial Palace tour guides
  • –Private chauffeured airport transfers from Haneda (HND) or Narita (NRT)

Good to Know

  • The luxury hotel property sits in Tokyo, Japan.
  • Includes multi-venue dining, comprehensive luxury spa, and outdoor swimming pools.
  • Located in Tokyo, providing world-class luxury service and amenities.

Editor's Note

Book an Imperial Garden View Suite on an upper floor with floor-to-ceiling glass framing the Imperial Palace moat, and utilize the hotel’s complimentary Shinkansen bullet train platform escort service.

Reviewed by Hotel Flock · Last updated September 2026